We aim to despatch goods within 2 working days of receipt of order except large volume export orders only for which we will advise a despatch date which may be up to 21 days after the order is placed.
Most goods are sent by our carriers' 24hr services or 1st Class Royal Mail, the aim of which is that they should arrive the next working day after despatch wherever possible.
Post & packaging may seem high on small orders (at November 2020 our minimum calculated postage charge is £4.50), we recommend that for value for money you delay placing your order until you perhaps need something else, perhaps some servicing item? Always ask us (best by 'phone) if you think the charge is wrong!
Carriage is not included in the price of goods and is only calculated and added after you have told the site which area or country you would like the goods sent to.
We do not offer free carriage because we think to do so would be dishonest and would mean putting up our prices.
We do not offer a discount to club members because, in truth, everybody is a member of one club or another, to offer a discount we would have to increase our prices to a two tier system as does our 'club' competitor, we think that would be dishonest. At the end of the day the customer pays for everything.
If you are ordering from outside the UK, please note that importing goods from another country can mean that your national customs authorities may charge you customs duty and/or other additional related taxes (for example a Value Added Tax or a Purchase Tax).
As the importer, any duties are the responsibility of the customer, and you are responsible for paying any such taxes. We have no control over what taxes you may be charged by your own national tax authorities, and we are not responsible for compensating you for payment of any such taxes. If you do not know how much (if any) import tax you might have to pay, please check with your local tax authorities before entering into a contract to purchase.
Additionally, some countries prohibit or restrict the importation of some types of goods. You may need a general or special license and/or other documents to import goods, particularly in larger or commercial quantities. It is your responsibility to check with your national customs authorities whether the goods you intend to import are subject to any such restrictions. If your goods are retained or confiscated by your own national customs authorities for any reason, it is your responsibility to negotiate with them the terms on which such goods might be released to you. If your goods are undeliverable for any reason and are returned to us, we reserve the right to reclaim from you any associated costs which may be charged back to us. We will try all other available options should we hear from our delivery company that this may happen.
On any customs forms, we declare the full purchase price as the value of the goods. We do not under declare values, or mark goods as a “gift”.
Distance selling regulations and refund policy. (link to EU regulations)
You have the right to return goods for full refund of your purchase price of the goods, within 14 days from receipt without providing any reason, goods must be saleable, in the same condition as supplied to you and within any manufacturer's packaging supplied to you with the goods.
The exception to the right to return goods is for ANY goods which have been fitted or trial fitted to a vehicle (customers often expect to buy an electrical item to fit to their car to see if it cures their problem - then to return it if there was no cure - this is not acceptable) or if any seal is broken which may NOT be returned unless the goods are faulty.
Any refund due will be made within 7 days of return, goods must be returned at your own expense & risk in carriage, carriage is to be arranged by yourself.
If you wish to return any goods you must obtain a returns number by calling 01785 282882 or emailing us at email@example.com, which will be valid for 14 days from issue. It is vital that your post code is included with your request.
The returns number should be quoted on all correspondence relating to the return. A returns address will be provided with the returns number.
Please ensure that you obtain a certificate of posting (provided free) from the Post Office.
Product must be complete, including packaging in the same condition as supplied.
Incomplete or defaced goods will not be accepted for return.